Frequently Asked Questions

We're always adding to this section and if you don't see what you're looking for, please contact us! We would be happy to help.

General Cage Care:

  • Wipe down with a soft cloth with warm water and a mild reptile safe soap, make sure to rise well with a clean, damp cloth
  • Sanitize with a rubbing alcohol solution and deep clean with a pet safe soap and water.

Acrylic Window Care:

  • Simply wipe down with a soft cloth and water with a mild reptile safe soap
  • NOVUS (Pictured on the left) is a professional acrylic cleaner that polishes, removes static and removes small to medium scratches on acrylic.

How do I take the lid off?

Undo any screws you have securing the lid down. From inside the cage tap upward all around the enclosure, near the edges, so the lid starts coming up. If it is stiff, give the lid an upward high-five from inside the enclosure, again near the edges all around the rim. Don’t pull it off by one end of the lid only, try to get it all loose and lift the whole lid up. If you have a few of the notches stuck you can take a butter knife and put it in the seam and gently pull the notch up.

What heat/light can I use?

Read about all our heat & light recommendations for PVC enclosures here.

For overall heat, the safest option is to use in a PVC enclosure is a radiant heat panel. If you need a basking spot, use a basking lamp or a deep heat projector and a tile/rock underneath it. Depending on your home environment and how hot you need the enclosure the basking lamp can be enough to regulate overall enclosure temperature. Remember to place a rock or tile under your basking lamp so it can absorb the heat and mimic a natural basking environment.

Under Tank Heating pads (UTH) are not recommended for use with any PVC enclosures.

How do I set up my own heat and light?

Once you know where you want your heat and lights placed, take the top off your enclosure (see above on how to take your lid off properly) and place is on the floor with the inside of the lid pointing upwards (this is what you will be drilling into).

Using screws shorter than 0.5” drill whatever you would like wherever you would like it to be in the lid.

Remember: There are 4 holes for cables in the lid, so be mindful of them when you are placing your heat and light and when you’re putting your lid back on the enclosure, since you will usually want your wires coming out the back of the enclosure.

My enclosure is holding too much heat or humidity, what can I do?

The great thing about PVC enclosures is how easy it is to customize them to match the in-cage environment that is specific to your pet and home. If your enclosure is holding too much heat or humidity, first see if the inside of your cage is set up correctly. Make sure your heat is not set too high. If your humidity is too high make sure your water bowls and features are on the cool side and not evaporating under the lamp, increasing your humidity.

If all looks good on the inside, grab a drill and make a few small holes wherever you prefer, closer to the top of the enclosure. Monitor how your temperature and humidity changes. If you need a drastic drop in humidity or heat, consider purchasing a screen top (If you do not see a screen top in the store for your size, please contact us!).

Do PVC enclosures need to be sealed?

This depends on your set-up. If you are doing a bioactive set-up you will need to seal at least the bottom of your enclosure with a pet-safe silicone (pure silicone with no additives).

If you are not doing a bio-active set up, use your own discretion as to whether or not you need to seal the enclosure. If you have an animal that likes to spill their water bowl a lot, you may want to seal it. If you normally don’t get any pooling of water then you may not need to seal it.

How do I seal a PVC enclosure?

Sealing your enclosure is super simple and only takes a few minutes, all you will need is pet safe silicone (pure silicone with no additives) and some soap and water. Mix some water with a bit of dish soap. Inside your clean cage, spread a bead of silicone (slightly smaller than a pea) as close to the seams as possible. Dip your finger into the soap and water solution and run your finger along the bead of silicone. This will push the silicone into the seal and give you a nice finish. (The soap and water prevents the silicone from sticking to your finger!) If you ever do need to take your cage apart, you should be able to remove the silicone with a scraper.

Are PVC enclosures stackable?

As with any PVC enclosure, we do not recommend stacking a smaller enclosure on top of a bigger one.

To stack PVC enclosures they should be the same size or at least the same depth. This will make sure that the weight is properly distributed. (We recommend this to prevent any sagging to your enclosure over the years)

Stacking kits in the forms of ‘feet’ that only hold up the 4 corners are not recommended for long term use with any PVC. (This is referring to the ones that raise the top cage only by the four corners to ‘provide ventilation for Under Tank Heating’)

Stacking bio-active enclosures is not recommended unless they are the same width and depth and are secured together to prevent sliding around.

How do I secure stacked enclosures together to prevent sliding around?

Since PVC is smooth, you may feel that your cages are slippery on top of one another when you stack them. If you would like to secure them together to make sure they don’t slide around you can do so with a few cabinet mending/joining plates. You can get these on Amazon or your local hardware store. You can secure these at the back of the enclosures so it is out of view. Using a few short screws secure the plate on the back of the enclosure so a part of the plate is screwed into one enclosure and the other half into the other enclosure. (Use screws shorter that 0.5” if you’re going into the PVC wall to prevent the screw coming out the other side, or go into the seam like you would with the screws that keep the enclosure together)

Where do you ship?

We ship to the contiguous United States. Shipping to Alaska, Hawaii and the rest of the globe is currently unavailable.

Do the enclosures ship assembled?

No, we ship them flat to keep your shipping cost low and to keep the enclosure safe. Don’t worry, we made putting it together super simple!

You can see our assembly instructions here!

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